• First line access to experienced business and technical support personnel
• Single support team, all under one roof
• Greater empathy & understanding from support personnel who have worked in accounting roles themselves
• Every support call assigned a unique log number to ensure that every issue is recorded and acted upon within agreed timescales
• Remote access for diagnostics speeds up problem resolution
• Secure access to bluQube support extranet
• Access to product information, technical bulletins, and on-line maintenance releases
• Maintenance releases, fixes and documentation changes
• Proactive alerts via e-mail
• Admission to user forums, seminars and conferences

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