Support

We are not like other software accounting vendors who once the sale is made keep you at arms length through third-party resellers and distributors. As you would expect from any trusted business partner, we hold ourselves accountable for what we do by supporting you direct.

We are able therefore to offer ‘peace of mind' by delivering a superior level of highly responsive support services including:

• First line access to experienced business and technical support personnel
• Single support team, all under one roof
• Greater empathy & understanding from support personnel who have worked in accounting roles themselves
• Every support call assigned a unique log number to ensure that every issue is recorded and acted upon within agreed timescales
• Remote access for diagnostics speeds up problem resolution
• Secure access to bluQube support extranet
• Access to product information, technical bulletins, and on-line maintenance releases
• Maintenance releases, fixes and documentation changes
• Proactive alerts via e-mail